Returns & Exchange

Our Commitment

Our aim at Refined London is to offer old money, timeless aesthetic clothing for a fraction of the typical price to our exclusive customer base. We source and use the finest materials in all our range. 

Personalized Support

Your satisfaction is important to us-we are proud and confident in the effectiveness of our devices, and we are committed to ensuring that your experience with Refined London is successful.

Our relief devices are therapeutic - the more you use them, the more effective they will be, so the better you will feel. To ensure your body has enough and optimal adjustment time, we ask that you use the device for at least 30 days after purchase.

We have the same goals

For some people, it may take a little more time to achieve this goal. Therefore, we ask anyone who does not want to work with our team for at least 30 days to reconsider purchasing a device.

Consequently, any customer wishing to return a product after 1 to 2 nights of use and within the recommended period, or not working with our team, will not be able to return the product without us having the opportunity to help them correctly find comfort and relief.

Return Policy 

According to the Consumer Code, you have a legal right of withdrawal of 14 (fourteen) days from the date of delivery. 

We do not accept returns initiated without having been informed beforehand, and without having formally given our authorization.

Please note that opened products cannot be returned

According to the current Health Code, our products are registered as Class I medical devices and, as such, no longer meet hygiene and health standards once the protective packaging is opened. Therefore, make sure not to have opened the product to be eligible for a return.

If all the conditions for a return are met, you can return your Refined London product, at your our expense, within 14 days after our authorization.

Note that only the amount of the returned product will be refunded. Shipping costs of the initial order are not refunded. Return fees will also be deducted from the refund. 

The refund will be made to your initial payment method (unless another method has been agreed upon previously, by mutual agreement).